By submitting your goods to Gold4Cash, the customer agrees to all terms and conditions, whether or not the Customer Declaration has been signed. These will be found within your FREE Gold4Cash kit. Customers must be a minimum of 18 years of age to sell items to Gold4Cash, as well as being the legally entitled owner of all the items submitted to us and acting on their own behalf. At Gold4Cash we may request that customers provide proof or documentation to comply with our company’s terms and conditions. Customers must give guarantee that none of the items submitted have been obtained via any illegal activity either in the UK or anywhere else in the world. Also, that the customer guarantees that Gold4Cash will not be in violation of any laws relating to money laundering, terrorism or any other laws. Customers must not submit any material to Gold4Cash that may be deemed hazardous nor any items that does not contain precious metals.
POSTING AND INSURANCE
Gold4Cash requires that all items are sent to us via Royal Mail Special Delivery using the pre-paid envelope in your Gold4Cash kit unless otherwise agreed. All items are submitted at the owner’s risk until received and signed for by Gold4Cash (items are insured by Royal Mail for up to £750 whilst in transit). If you believe the items to be worth in excess of the insured figure you may increase the insurance at the Post Office & pay the difference directly. If we purchase your items, this fee will be refunded upon proof of the original receipt from the post Office. If we do not purchase Gold4Cash will not be able to refund this extra fee. You will be required to provide us with the quantity of items being sent to us on the form included, complete all the other details in full and sign the Customer Declaration. Gold4Cash reserve the right not to accept any application & items if the information is incomplete & unsigned. We reserve the right to reject acceptance of delivery of any package that appears to have been opened, damaged or tampered. Any such packages will be returned to you FOC and without any liability to Gold4Cash.
Gold4Cash does accept gemstones within settings however they do not usually have any great value. If there be a significant piece which does have a value we will take this into account when an offer is made.
VALUATION AND OFFER
Once received, your items will be checked and/or tested by our valuation experts to determine their value, this is primarily based on the current day rates. This process may involve placing certain acids on the gold, silver, platinum or other items which can leave permanent staining and/or deep scratches. By submitting your items you are in acceptance of these terms. Gold4Cash will not be liable for any damage caused in this way or any resulting decrease in the value of the items. We will contact you by phone to make an offer however should we be unable to reach you we shall continue trying whilst securely holding your goods. Should we be unsuccessful in contacting you after 28 days we will submit payment of our offer to the address supplied and items held against that payment will be clear for submission to refiners. Any offer made is valid up until 17.00 hrs on the same day due to ever changing prices. Once you have given acceptance of our offer the goods may be sent away to refiners and therefore your acceptance is legally binding and irrevocable. Any items of no value will not be returned unless specifically requested.
HOW DO I GET PAID?
Once an offer has been accepted payment details will be discussed and arranged with you. Our payment methods are either via BACs transfer, Paypal or cheque the latter of which will be issued within 48 hours of acceptance. We can use a Direct bank transfer to your chosen Account where the funds will be paid straight into – this service is free of charge.
Almost all customers accept the offer we make them however if you reject our offer then your goods will be returned to you at no cost and within 5 working days from date of declined offer. Should you then decide to resend us the same items we cannot guarantee the same offer due to fluctuating prices – if our second offer is refused we reserve the right to make a charge of £15 towards admin and handling costs. For any packs received that do not contain any precious metals there will be a £15 handling fee for their return or they can be disposed of FOC. Parcels of jewellery amounting to less than 10g & any without significant value will carry an admin fee of £15 for their return. Payment must be received within 28 days or items will automatically be disposed of. Silver is not accepted unless sent in with gold and will carry an admin fee for its return.
UNDELIVERED RETURNED ITEMS or CASH PAYMENTS
If Royal Mail are unable to deliver or obtain a signature, an instruction card will be left, and packages returned to the local delivery office to be collected within a certain time period. If unclaimed within the time given the items will be returned to us. We will then endeavour to make contact to arrange for them to be re-submitted which will incur an administrative charge of £10 to cover all costs. We reserve the right to purchase any items that have not been reclaimed within a period of 21 days of initial contact less deductions made for current prices and a £20 charge to cover administration, storage & insurance.
In the extremely unlikely situation of goods being lost or misplaced once received. we will replace or cover cost of replacement once proof of items & their value is submitted to us. Gold4Cash will not be liable for any items becoming lost or damaged in transit. If items are lost or damaged Gold4Cash will provide all relevant documentation required in order to make a claim from the carrier for the replacement or repair of the lost or damaged items. The customer also agrees to provide all such information as we or the return carriers’ Insurance company may reasonably request in order to successfully process the claim.
If our application form has not been correctly completed, we are unlikely to be able to identify the owner unless a name and address is visible on the envelope. It is possible we may be able to trace it back from our website however, if this is not the case the items will be deemed as LOST PROPERTY and will be securely held by us for a period of 6 months. To reclaim said items, the customer will need to provide a full and details description before a new offer may be made at current prices subject to a deduction to cover storage, insurance & administration costs. However, if there has be no claim within 6 months the items will be sent away to be refined to recover our storage and insurance costs of £5 per week. Any claim made thereafter, payment to owner will be made less any charges.
ITEMS SENT IN ERROR (NOT INTENDED FOR US)
Our Special Delivery envelopes are coded with a unique license and are for customers sending precious metal with the intent to sell. If using our Special Delivery envelope to send items that are intended for someone the fee for returning these items is £20, to cover postage, insurance and administration costs.
A customer who wishes to submit a claim to Gold4Cash must notify us immediately to request a claim form. In order to be processed, the claim form must be fully and accurately completed, signed and posted to Gold4Cash in accordance with the claim form instructions. The customer must submit any and all supporting documentation with the completed and signed form. Failure to properly complete, sign and post the claim form may result in the denial of the claim. There is a 14-day processing period from the time the claim form is received by us and the claim processed. Your statutory rights remain unaffected. All phone calls between Gold4Cash and its customers or potential customers may be recorded for security and training purposes. Any such recording may be relied upon by Gold4Cash in the event of any dispute.
This Agreement shall be governed by the laws of England and Wales Gold4Cash failure to exercise or enforce any right or provision of these T’s and C’s will not be deemed to be a waiver of such right or provision. If any provision is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court shall endeavour to give effect to the parties’ intentions as reflected in the provision and the other provisions of these T’s and C’s will remain in full force and effect. Customers agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services offered by Gold4Cash must be filed within one (1) year after such claim or cause of action arose. Any such claim or cause of action must be filed in the UK. You agree to indemnify and hold harmless Gold4Cash against any and all liability, claims, suits, losses, costs and legal fees caused by, arising out of, or resulting from any breach or claimed breach by you of these T&C’s including claims brought by third parties. Gold4Cash reserves the right to change these T&C’s and advise you to revisit our website, at www.gold4cash.co.uk, periodically to ensure that you are aware of our current T&C’s If a customer sends items more than once, it is your responsibility to check the T&C’s on each separate occasion that you choose to send us gold or jewellery items to ensure you know our latest T&C’s by which you agree to be bound by sending those subsequent items to us. Gold4Cash complies with all requirements of the Data Protection Act. Your information will only be used if you have given us permission to do so. Any bank account or similar details you provide will be treated confidentially and will only be stored subject to high security methods and only if we have your permission in advance. Gold4Cash is a UK business and only accepts gold from UK addresses and only pays to UK bank accounts.