Frequently Asked Questions


Is it safe?

From start to finish, selling unused gold with Gold4Cash is safe and secure.

Gold4Cash will send out your selling kit for FREE, the envelope we provide to post your items back to us is strong, secure and tamper proof. For postage, we use the Royal Mail Special Delivery service. This service is pre-paid by us and will require a signature when received at our end.


How do i send my gold?

Obtain a FREE selling kit for selling unused gold by filling out the form on the contact page, the kit will be sent out to you the same day. Complete and sign the form in the kit, place your gold items and the form into the padded, secure envelope provided to send back to us for appraisal.


How is it valued?

All of your gold will be taken from your envelope and processed by one of our team, our checking in process is video monitored for your peace of mind. The items will be then passed to our appraisers to test the gold for purity and weight. Once we have got a set value, our appraiser will contact you with an offer, if you accept, the money will be with you within 24 hours. If you decide to decline our offer, all of your gold will be securely sent back to you free of charge.


How much will I get?

The amount that you receive depends upon the purity and weight of the gold, as well as that days gold rate price. The team of expert appraisers will take into account all of the above points to determine your offer, once you accept the price, your money will be sent out to you right away.


Does it need to be hallmarked?

Don’t worry if your jewellery doesn’t have a visible hallmark, our appraisers are experts in precious metals and will test the golds purity with accurate methods to determine the fairest valuation.


Is my gold insured?

All of your gold is insured as long as they are sent back to us using the secure envelope provided in your selling kit. Royal Mail offers insurance on all special delivery items up to the value of £750. If the value of your gold you are sending is higher than this, you can increase the insured amount by asking the Post Office assistant at the time of sending.


Do you buy other metals?

If it is a precious metal, Gold4Cash will buy it, we offer the best prices for all types of gold (rose, white etc), as well as silver, platinum, palladium and more.


What if its not gold?

Our service is completely free of charge for all precious metals. If the items you send in don’t contain precious metals, we ask for a fixed fee of £12 to return them to you and cover out postage costs.

We will only accept silver items when sent along with another precious metal, if we receive silver only an admin fee may be applied for its return to you.


How will I be paid?

In most instances we make payments directly into your bank account using a direct (BACS) bank transfer. This means you will usually get your payment the same day that you accept your offer. Most UK banks now operate under the ‘Faster Payments System’, meaning that the funds will reach an account the same day payment is issued. All BACS payments are free of processing charges.

We can also offer payment by cheque if required, we will send the cheque to you using Royal Mail Special Delivery. To cover postage and handling fees, we charge £9.00 for this service.

Another option for payment is PayPal, we can transfer the payment directly to your PayPal account, this service carries standard PayPal fees.


What are your terms?

You can find all the terms and conditions from Gold4Cash on our dedicated terms page, you will find most of the points in our FAQs covered here.

The Easy Way To Get Cash For Your Gold